Warranty & Complaints

Thank you for choosing MATOA and joining us in experimenting with nature. MATOA offers warranty for 1 year from the date of purchase through website, Customer Service and Stockist. This warranty covers manufacturing defects (movement, case, straps). Damage caused by improper use and accident (knocks, crushing, failure or damage caused by water, etc) are also covered. Warranty will not apply in respect of a product that has been disassembled or repaired by the owner or a different person.

Please return your damaged MATOA watch to our workshop at Jl Kanayakan Dalam no. 28, Dago, Bandung

Pop the invoice or warranty card and this return note in the parcel with the following details marked on it :
Name :
Phone number :
Address :
Product :
Type of damage :

For further information please contact our Customer Service.