How To Order and Shipping System


HOW TO ORDER


select item order shipping
SELECT ITEM

Search product on the collection section, click on selected item then add it to your cart. Click ‘Proceed to checkout’ for the next step.

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custom back engrave order shipping
ADD ENGRAVE

Feel free to add a gravure on the back of the case any way you like it.

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Fille the form order shipping
FILL THE FORM

Please do fill in the form regarding your billing address. Make sure the information entered is correct. Select your shipping service then place your order.

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payment method order shipping
PAYMENT METHOD

Choose your payment method then you will be directed to ‘Midtrans’ to complete your transaction

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join the culture order shipping
JOIN THE CULTURE OF SIGANTURE

Welcome aboard to the culture of signature! Enjoy and share your Matoa experience with us.


SHIPMENT

Courier services used for our shipment are as follow:

Domestic: RPX (www.rpx.co.id) and JNE (www.jne.co.id)

International : DHL Express (www.dhl.co.id)

Domestic Orders: We will ship the package 1 day after the payment is verified (2 days extra for order with custom gravure). For domestic shipment we use service packages named NDP (Next Day Packcage) in RPX and YES (Yakin Esok Sampai) in JNE that provide estimated time of arrival within 1 day, except for some cities in which NDP and YES are not applied, we use a regular service with an estimated time of arrival around 2-5 days depending on the destination from Bandung.

International Orders : The package will be shipped 1 day after the payment is verified. Estimated time arrival may be 7-12 business days. Fee and estimated time of delivery will be adjusted to the destination country from Indonesia.

When you place an order, please take into consideration that we ship from Monday to Saturday. Payment confirmation received on weekends and holiday will be verified on the next business day.

We will need maximum 1 day after you confirm your payment to check it, to do quality control for your merchandise and to pack your order before we ship it on the following day. If it’s possible, we will ship it right away after your payment is verified.

We will deliver your purchased item(s) once we receive the invoice of full amount transfer.

PLEASE NOTE: We will be unable to ship your order if problems occurred on your payment.

You will receive a confirmation e-mail once your order is dispatched along with the tracking information.


SHIPPING RULES & RESTRICTIONS

We do not take any responsibilities if the courier service cannot deliver the package on time due to any error from the courier service or the recipient such as incomplete address, misspelled address or no recipient’s name provided on the address.
We will give you the shipping code 1 day after the package is shipped. Please check it on 'Track Order' section on the website of the courier service or you may call :


INTERNATIONAL SHIPPING DUTIES & TAXES

Upon arrival to the destination country, international orders may be subjected to duties and taxes charged by the destination country’s custom’s authority. The recipient must bear any additional charges for customs clearance. We have no control over such charges and cannot predict what they may be or how much it will cost.