NO NEED TO WORRY, YOUR MATOA WATCH WILL BE FINE

MATOA watch is a timepiece accessory made from wood with a unique pattern and is different for each wood, so it has its own special features.

Thank you for choosing MATOA and joining us. Please select one of the button actions below according to your needs.

ANYTHING CAN HAPPEN WITHIN 1 YEAR, WE ARE ALWAYS READY TO HELP.

If you happened to do anything reckless with Matoa Timepiece on your wrist,

Accidentally break the watch chain, or break the glass, We are ready to repair for free as long as the one year warranty is still valid on your MATOA watch.

Customer satisfaction is MATOA main concerns, with that we provide you with several types of warranty which are:

* Lifetime Warranty for battery and crown.

* 1 Year Warranty for failure of clockwork (Movement).

* 6 Months Warranty for damage in the watch strap, body, shattered watch glass, buckle, and damage caused by water

* 7-Days Warranty: You could swatch your watch with the other model with the same price

* While stock last

* The claim will not apply if the watch is broken due to submerged in water

Our error.

If your MATOA watch comes in a defective condition, we will replace your MATOA watch with a new one

YOUR PRODUCT DOES NOT MEET YOUR EXPECTATIONS?

Replacement items within 7 days of purchase.

You happened to order Rakai Ebony, but when the package came you prefer Rakai Maple after? We are willing to exchange the product that you ordered for another product at the same price, as long as it is within 7 days of purchase and as long as the stock lasts.
This 7-day warranty does not apply to the timepiece that fails due to water immersion.

Out-of-Warranty Repairs


No need to worry when your warranty is over, you still get to repair your MATOA watch!
We will serve repairs regardless of the conditions. However, after the warranty period runs out, there’s an additional charge that you need to pay.

The service runtime is as follows:

For replacement:
• crown
• battery
• movement
• glass
• clock cap
Processing time:


For replacement:
• body
• strap
processing time is 14 days (National Holiday and Weekend is not counted)


*The work time of the repair begins after the repair process starts. Kindly check your email to see your repairment schedule
*Please confirm immediately for the return or delivery of your MATOA watch. We are not responsible for any damage and loss of your watch in a period of 3 months
Fill in the RMA form provided in
below
Write down the Biodata and Repair ID that will be obtained after filling in the RMA form in the packaging box which will be sent back to MATOA
Send package to Matoa House Bandung
(Check repair status on this page)
You will receive a repair schedule in your email after we receive your hour.
* Repair work schedule will be based on other customer`s repair queue, please check the schedule in your email.
MATOA RMA FORM
(RETURN MERCHANDISE AUTHORIZATION FORM)

Your Contact Details

First Name :
Last Name :
Email :
Phone :
Country :
State/Province :
City :
Address :
Postal Code :

Original Order Details

Product :
(*)Woodcode :

Return Details

Repair Issue :
Additional Information :
(*)Woodcode (look for the code behind the strap)
if the watch don't have a woodcode, just leave the space blank

TRACKING SERVICE STATUS